Privacy Policy
Markaylor Property Management and its related bodies corporate (we, our, us) recognise the importance of protecting the privacy and the rights of individuals in relation to their personal information. This Privacy document is our privacy policy, which is set out how we collect, manage and protect personal information.
Markaylor is bound by the Privacy Act 1988 (Cth) to ensure we collect, manage, disclose and protect personal information in accordance with the Acts and complies with all the Act’s requirements, including the Australian Privacy Principles.
What is your personal information?
When used in this privacy policy, the term “personal information” has the meaning given to it in the Act. In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
What personal information do we collect and hold?
We may collect any of the following information about you if you are current or prospective vendor:
Contact details (including your full name, address, email address, telephone number, mobile number and facsimile number)
Personal information (age or birth date, profession, occupation or job title)
Governmental identification details
Property ownership details
Any additional information relating to you that you provide to us directly through our websites or indirectly through use of our websites or online presence, through our representatives or otherwise and information you provide to us through our service centre, customer surveys or visits by our representatives from time to time.
If you are current or prospective tenants, we may collect the following information from you:
Contact details (including your full name, address, email address, telephone number, mobile number and facsimile number)
Personal information (age or birth date, profession, occupation or job title)
Governmental identification details
Employment details (including employment status, employer details, salary package, length of employment and employment history)
Other sources of income
Personal or Financial Referees
We may also collect some information that is not personal information because it does not identify you or anyone else, including, but not limit to collecting anonymous answers to surveys or aggregated information about how users use our website.
How do we collect your personal information?
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. When collecting personal information from you, we may collect in ways including:
Through your access and use of our website
By telephone, letter, or email
During conversations between you and our representatives
By contracting with us
By requesting information or material from us
Completing surveys, providing feedback or complaining to us
We may also collect personal information from third parties including:
From third party companies such as credit reporting agencies, law enforcement agencies and government entities
Your representatives (lawyers, accountants and financial advisers)
Your employer
Publicly available sources of information or any other organisations where you have given your consent
In some cases, we may also collect your information through the use of cookies. When you access our website, we may send a “cookie” (which is a small summary file containing a unique ID number) to your computer. This enables us to recognise your computer.
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site. From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.
If you do not provide us with the personal information described above, some or all of the following may happen:
We may not be able to provide the requested products or services to you, either to the same standard or at all
We may not be able to provide you with information about products and services that you may want or
We may be unable to tailor the content of our websites to your preferences and your experience of our websites may not be as enjoyable or useful.
For what purposes do we collect, hold, use and disclose your personal information?
We collect personal information about you so that we can perform our business activities and functions and to provide best possible quality of customer service.
We collect, hold, use and disclose your personal information for the following purposes:
to provide products and services to you and to send communications requested by you;
to answer enquiries and provide information or advice about existing and new products or services;
to provide you with access to protected areas of our website;
to assess the performance of the website and to improve the operation of the website;
to conduct business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third parties;
for the administrative, marketing (including direct marketing), planning, product or service development, quality control, survey and research purposes of Markaylor, its related bodies corporate, contractors, and employees or service providers;
to provide your updated personal information to our related bodies corporate, contractors, and employees or service providers;
to update our records and keep your contact details up to date;
to process and respond to any complaint made by you; and
to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in co-operation with any governmental authority of any country (or political sub-division of a country).
Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.
To whom may we disclose your information?
We may disclose your personal information to:
Our employees, related bodies corporate, contractors and employees or service providers for the purposes of operation of our website or our business, fulfilling requests by you, and to otherwise provide products and services to you including, but not limited to handling customer support enquiries, processing transactions or customer freight shipping, web hosting providers, IT systems administrators, payment processors, data entry service providers, electronic network administrators, debt collectors, utilities providers, and professional advisors such as accountants, solicitors, business advisors and consultants. Markaylor takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information
Suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes; and
Any organisation for any authorised purpose with your express consent.
We may combine or share any information that we collect from you with information collected by any of our related bodies corporate (within Australia).
Direct marketing materials
We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting us (see the details below) or by using opt-out facilities provided in the marketing communications and we will then ensure that your name is removed from our mailing list.
How can you access and correct your personal information?
You may request access to any personal information we hold about you at any time by contacting us (see the details below). You may be required to put your request in writing for security reasons. Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). Markaylor reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis and the fees will be disclosed to you. We will not charge for simply making the request and will not charge for making any corrections to your personal information.
We may not be able to provide you access to information we hold in some instances including:
where the granting access would interfere with the privacy of others or
where it would result in a breach of confidentiality or
where providing access would be unlawful, may prejudice an investigation of possible unlawful activity, may prejudice enforcement of law, or denying access is specifically authorised by law
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.
What is the process for complaining about a breach of privacy?
If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it. We will deal with the complaint in accordance with our then current Complaints Handling Procedure.
Do we disclose your personal information to anyone outside Australia?
We may disclose personal information to our related bodies corporate and third party suppliers and service providers located overseas for some of the purposes listed above. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
We may disclose your personal information to entities located outside of Australia, including the following:
Our related bodies corporate, located in foreign countries including the United States of America, New Zealand, Hong Kong, China, India, Indonesia, Singapore, South Korea, Papua New Guinea and the Middle East;
Our data hosting and other IT service providers, located in various countries; and
Other third parties located in various foreign countries.
We may disclose your personal information to entities within Australia who may store or process your data overseas. In the event that a disclosure is made in an overseas country (which we consider unlikely), the information will not be protected by the Australian Privacy Principles. In any event, by providing your details, you consent to your information being disclosed in this manner.
Security
We will take reasonable steps to ensure information that we collect, manage or disclose is stored in a secure environment that is accessed only by persons authorised by Markaylor. Please also be aware that as our website is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us online is transmitted at your own risk.
Links
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy
Contacting us
Markaylor welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy, any concerns or a complaint or would like further information, please contact us using the details set out below during business hours Monday to Friday.
Privacy Officer – Markaylor Property Management
Attn: Privacy Policy
Post: 5/61 Robinson Street Dandenong VIC 3175
Email: admin@markaylor.com.au
Phone: 03 9792 3960
Changes to this Privacy Policy
Markaylor reserves the right to make amendments to this Privacy Policy at any time and any updates will be posted on our websites. This privacy policy was last updated on 10 August 2021.